![]() ![]() This one would be fine, but remember those thousands of dollars invested – ‘ Hey‘ doesn’t fill a client with confidence that you can slay this project.In this guide to animated GIFs in marketing emails we’ll show you where to find the best GIFs and walk you through how to insert gifs into popular webmail providers like Gmail and Outlook. ![]() I suppose that person is just really busy and I’m lucky to have a moment of their time … thought no client ever.Īnd lastly, ‘ Hey Peta’. No hi, no hello, just straight to business. Definitely not feeling the love there.Īnother favourite is the email which just starts, ‘ Peta,’ and launches straight into content. Some of my favourites are ‘ Hi Janet et al’ when I’m in with the et al. If you’re not sure how an opening could be bad think about emails you’ve received which immediately put you in a bad frame of mind. It’s hard enough to have someone read an email and take it exactly how you meant it – so why make it any harder on yourself with an opening line which puts them on the back foot? Get this wrong and the whole tone of your email will be off. Those first few words are just as important as your email subject line - it’s what the email recipient sees before anything else. Put sound in a fmail professional#Just like first impressions, first words in a professional email matter. ‘We can complete X in the timings if we’re willing to descope Y.’ This shows you’ve spent time considering the situation and have a professional recommendation to make, based on facts – not guesses.ĭon’t make your clients feel doubtful about your professionalism. Next time you find your fingers typing these words into professional emails why not try words like estimate, forecast, or the phrase. Neither of these are going to paint you in a good light. The second is that it comes across that you don’t really know what you’re doing or talking about so you’re taking a best guess at the situation. The first is that it comes across noncommittal or as though you’re putting all of the risk and decision on your client. ![]() Saying you think, guess or suppose can come across in one of two ways. It sounds harsh but when a client has committed several thousand dollars to a project and you’re responsible for delivering it, the smallest things can make them nervy. I’ve seen project managers’ reputations fall on saying that they ‘guess’ things. This trio of words – Think, Guessand Supposeare on my blacklist. I suppose we can fit that in the timings if we rethink our approach. ![]() I guess we’ll have enough resource to do that. I think we will over burn on this project by 20% unless we take corrective action. Take a position and you will sound far more reliable and professional. I’d recommend we provide half a day to investigate the solution and ensure it’s possible before we commit to stakeholders.” Instead of relying on one little word to convey that, just say it: “The development team have looked into it and first impressions are positive. Sometimes you need to let clients know that you’re not 100% sure in order to set their expectations. Why not simply say, “Yes, that’s correct.” Or, “The development team can do that.” You’ll sound far more confident and reliable. You might put the word believeinto a sentence thinking it’s making you sound professional and positive but actually it’s making you sound a little detached and more like the messenger than the person in the know. The development team believe it is possible to do. I believe we spoke about that in the meeting. Banish these from your professional emails and watch your client relationships flourish. Here are my top no-nos in writing emails to clients. This way of writing isn’t what we were taught at school and it’s not how we imagined talking to our customers when we entered the world of work, but it’s the best way to develop long-lasting positive client relationships. Forget stock phrases and overly formal emails to your clients – you need to chat to them like you’re their partner and that you’re helping them build their business. If you want to be a kick-ass project manager you have to know how to talk the talk as well as walk the walk. The modern work management platform, fit to meet your business needs. ![]()
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